Kentucky Dept of Revenue Phone Number 2026: Direct Hotline
A practical Kentucky Department of Revenue phone-number guide for taxpayers, businesses, employers, tax professionals and Kentucky residents who need the correct direct hotline for individual income tax, refund status, MyTaxes.ky.gov, sales and use tax, corporation tax, pass-through entities, employer withholding, collections, payment plans, motor vehicle usage tax, property tax, inheritance tax and the Taxpayer Ombudsman.
Quick Answer: Kentucky Department of Revenue Phone Number
The main Kentucky Department of Revenue phone number and the individual income tax phone number is 502-564-4581. For MyTaxes.ky.gov username, navigation, password reset, browser issue and transition questions, call 502-764-5555. For Sales and Use Tax, call 502-564-5170. For Corporation Income, LLET and pass-through entity questions, call 502-564-8139. For Collections, call 502-564-4921.
For individual taxpayers
Use 502-564-4581 for individual income tax, refund-related assistance, identity theft taxpayer assistance and general main-office routing.
For businesses
Use 502-564-5170 for sales/use tax, 502-564-8139 for corporation income, LLET and pass-through entities, and 502-564-7287 for general withholding assistance.
For bills and payments
Use epayment.ky.gov for many notice payments and 502-564-4921 for collections or recurring electronic payment plan help.
Kentucky Department of Revenue Customer Service Numbers by Tax Area
Use this table before calling. Kentucky DOR routes questions by tax area, and the correct number depends on whether your issue is individual income tax, MyTaxes, business tax, sales tax, payroll withholding, property tax, motor vehicle usage tax, collections or a specific notice.
| Need | Best Kentucky DOR number | Prepare before calling |
|---|---|---|
| Main Kentucky DOR office | 502-564-4581 | Tax type, tax year, notice number, return copy and short issue summary. |
| Individual Income Tax | 502-564-4581 | SSN/ITIN details, tax year, return copy, refund amount, notice and filing confirmation. |
| Identity Theft Taxpayer Assistance | 502-564-4581 | Identity letter, tax year, return details and documentation requested by DOR. |
| Where’s My Refund? | Use refund.ky.gov first; call 502-564-4581 if needed | Tax year, refund amount, SSN/ITIN details and filing confirmation. |
| MyTaxes.ky.gov help | 502-764-5555 | Username/email, business account, browser issue, verification code, exact error message and transition issue. |
| Sales and Use Tax | 502-564-5170 | Sales tax account, filing period, MyTaxes confirmation, notice and exemption/resale details. |
| Consumer Use Tax | 502-564-5170 | Purchase records, tax year, location, payment method and use tax calculation. |
| Corporation Income Tax and LLET | 502-564-8139 | FEIN, entity name, tax year, return copy, notice and payment records. |
| Pass-through entities | 502-564-8139 | S-corp, partnership or entity return details, tax year, withholding or owner records and notice. |
| Employer Payroll Withholding general help | 502-564-7287 | K-1, K-3, payment assistance, employer account, filing period and withholding return. |
| W-2, 1099, W-2G, K-5 and W-2C compliance | 502-564-1900 | Employer account, submission records, file error, wage records and tax period. |
| Collections | 502-564-4921 | Collections notice, account number, tax type, balance, payment history and deadline. |
| Recurring electronic payment plan | 502-564-4921, select option 1 | Balance, tax period, payment ability, bank information and notice details. |
| Motor Vehicle Usage Tax | 502-564-4455 | VIN, title/registration, vehicle purchase details, county clerk record and tax issue. |
| Motor Vehicle Property Tax | 502-564-8180 | County, vehicle record, property tax bill, registration and valuation details. |
| Real Property Tax local support | 502-564-8338 | County, property/parcel details, assessment issue and local office records. |
| Inheritance Tax | 502-564-4810 | Decedent name, estate records, county, tax forms, payment and correspondence. |
| Excise Tax | 502-564-6823 | Excise tax type, license/account, filing period, notice and payment records. |
| Motor Fuels Tax | 502-564-3853 | Motor fuels account, license details, filing period and records. |
| Taxpayer Ombudsman | 502-564-7822 | Prior DOR contacts, unresolved issue, letters, account details and fairness concern. |
Kentucky DOR Phone Helper: Which Direct Hotline Should You Call?
Choose your issue and this helper points you to the best Kentucky Department of Revenue phone number, official page and preparation checklist. It does not collect personal data.
Select your issue. The helper will show the best number, what to prepare and the official verification page.
Kentucky Individual Income Tax Phone Number: 502-564-4581
For Kentucky individual income tax questions, the Department of Revenue lists 502-564-4581. Use this number for state return questions, refund assistance after checking online, identity theft taxpayer assistance, tax notices, payment questions and general routing when the tax area is unclear.
Call 502-564-4581 for
- Kentucky individual income tax questions.
- State return filing questions.
- Refund follow-up after using refund.ky.gov.
- Identity theft taxpayer assistance.
- Letters about a Kentucky income tax return.
- Questions about an ePayment or tax-year mismatch.
Before calling income tax support
- Have the exact tax year ready.
- Have your Kentucky return and federal return nearby.
- Prepare W-2, 1099 and withholding records.
- Have the notice number or refund amount ready.
- Keep e-file and payment confirmation numbers available.
- Write your question in one sentence before calling.
Kentucky Tax Refund Phone Number and Where’s My Refund
For refund status, start with the official Where’s My Refund? tool at refund.ky.gov. If the online tool does not solve the issue, call 502-564-4581 for individual income tax and refund-related help.
Before checking refund status
- Use the official Kentucky refund status tool first.
- Prepare the tax year.
- Have the refund amount requested on the return.
- Know whether the return was e-filed or paper-filed.
- Check for DOR letters asking for verification or documents.
- Keep direct deposit and mailing address details available.
Why a refund may be delayed
Common refund delays include paper filing, return math changes, missing withholding records, identity verification, debt offset, duplicate filing, incomplete bank information, amended returns, or a Kentucky DOR letter that needs a response.
MyTaxes.ky.gov Phone Number: 502-764-5555
For MyTaxes.ky.gov help, Kentucky DOR lists the Customer Contact Center at 502-764-5555. This line can help with MyTaxes navigation, password resets, browser issues and general questions about the transition to MyTaxes.
Call 502-764-5555 for
- MyTaxes username recovery when the username was lost or not received.
- Password reset help and verification-code problems.
- Browser or page-loading issues.
- General questions about the MyTaxes transition.
- Business entity linking or account-access confusion.
- Questions about MyTaxes navigation after logging in.
Important MyTaxes notes
Kentucky DOR says usernames cannot be changed. If a user wants a different username, they must create a new MyTaxes account and re-link business entities. DOR also notes that a MyTaxes username is not the same as a OneStop username.
Kentucky Sales and Use Tax Phone Number: 502-564-5170
For Kentucky Sales and Use Tax questions, the Department of Revenue lists 502-564-5170. The same number is listed for Consumer Use Tax. Use this number for sales tax filing, MyTaxes sales tax return issues, use tax, exemption documentation, resale records and sales-tax account questions.
| Sales/use issue | Best path | What to prepare |
|---|---|---|
| Sales and Use Tax general question | 502-564-5170 | Sales tax account, filing period, return type, notice and MyTaxes confirmation. |
| Consumer Use Tax | 502-564-5170 | Purchase records, taxable item details, tax year and payment records. |
| Filing Sales and Use Tax return in MyTaxes | MyTaxes plus 502-764-5555 for portal navigation issues | MyTaxes username, account link, return type, period and error message. |
| Resale certificate or exemption question | Sales and Use Tax section | Certificate, invoice, customer/vendor information and transaction details. |
| Payment under wrong sales tax period | Sales and Use Tax section or Collections if already billed | Payment confirmation, period paid, period intended and account details. |
Kentucky Business Tax Phone Numbers: Corporation, LLET, Pass-Through and Tax Credits
For Kentucky Corporation Income Tax and Limited Liability Entity Tax, the Department of Revenue lists 502-564-8139. Pass-through entities and many business tax credits also use 502-564-8139.
Call 502-564-8139 for
- Corporation Income Tax questions.
- Limited Liability Entity Tax questions.
- Pass-through entity questions.
- Business tax credit questions.
- Entity notices related to corporation or pass-through filings.
- Business return payment or account mismatch questions.
Before calling business tax support
- Have FEIN and legal business name ready.
- Know the tax year and return type.
- Have MyTaxes access information if the issue is online.
- Prepare notice number, payment records and filing confirmation.
- Know whether the issue is corporation, LLET, pass-through, withholding or sales tax.
Kentucky Employer Payroll Withholding Phone Numbers: 502-564-7287 and 502-564-1900
Kentucky DOR lists two employer payroll withholding phone paths. For K-1 and K-3 filings, payment assistance and general withholding tax assistance, call 502-564-7287. For W-2, 1099, W-2G, K-5 and W-2C submission assistance, call 502-564-1900.
| Withholding issue | Number | Prepare before calling |
|---|---|---|
| General employer withholding help | 502-564-7287 | Employer account, tax period, payment records and return details. |
| K-1 or K-3 filing/payment assistance | 502-564-7287 | Filing confirmation, withholding account, payment amount and tax year. |
| W-2, 1099 or W-2G submission issue | 502-564-1900 | Submission file, rejection/error, employee/payee records and account details. |
| K-5 or W-2C submission issue | 502-564-1900 | K-5/W-2C records, correction details, file error and tax year. |
| MyTaxes withholding login issue | 502-764-5555 for portal help | Username, browser, linked entity, exact error message and verification code details. |
Kentucky DOR Collections Phone Number: 502-564-4921
For Kentucky DOR Collections, call 502-564-4921. Kentucky DOR payment guidance says recurring electronic payment plans can be set by calling the Division of Collections at 502-564-4921 and selecting option 1.
Call Collections for
- Individual or business collection balances.
- Recurring electronic payment plan setup.
- Collection notices and account balances.
- Payment posting questions after a bill.
- Levy, lien, seizure or offset-related direction when listed on your notice.
- Deadlines shown on a collection letter.
Before calling Collections
- Have the most recent DOR notice in front of you.
- Identify the tax type, year and period.
- Prepare payment confirmation numbers.
- Know whether the balance is individual or business.
- Prepare a realistic monthly payment amount if asking about a plan.
- Do not ignore the deadline while waiting for a callback.
Kentucky Property and Motor Vehicle Tax Phone Numbers
Kentucky DOR property and vehicle tax questions are split by topic. Motor Vehicle Property Tax is listed at 502-564-8180, Motor Vehicle Usage Tax is listed at 502-564-4455, and Real Property Tax local support is listed at 502-564-8338.
| Property / vehicle issue | Number | Best first step |
|---|---|---|
| Motor Vehicle Property Tax | 502-564-8180 | Have county, vehicle record, tax bill, registration and valuation details ready. |
| Motor Vehicle Usage Tax | 502-564-4455 | Have VIN, title/registration, county clerk record and purchase details ready. |
| Real Property Tax local support | 502-564-8338 | Have county, parcel/property record, assessment and local-office contact history ready. |
| Property Valuation / State Valuation question | Use the specific property or state valuation contact path on your notice. | Property type, county, assessment record and notice number matter. |
| Local property tax bill payment | County/local tax office, not always Kentucky DOR. | Check county sheriff, clerk, PVA or local tax office instructions. |
Kentucky Taxpayer Ombudsman Phone Number: 502-564-7822
The Kentucky Taxpayer Ombudsman is intended to help when a taxpayer believes they are not being treated fairly or has an unresolved problem after normal contact attempts. The Taxpayer Bill of Rights page lists 502-564-7822 for the Ombudsman, with weekday contact hours shown as 8 a.m. to 5 p.m. in that guidance.
Use the Ombudsman when
- You tried normal DOR channels first.
- You believe your taxpayer rights are not being protected.
- You have an unresolved service or fairness issue.
- You need help understanding rights and responsibilities.
- You can provide copies of letters and prior contacts.
Do not use Ombudsman first for
The Ombudsman is not the best first stop for routine refund status, generic tax law questions, normal technical filing questions, a first collections call, or a basic MyTaxes password problem. Use the correct tax area first, then escalate only if normal channels do not resolve the issue.
Kentucky DOR Notice, Bill, Assessment or Letter: What To Do Before Calling
A Kentucky DOR letter may involve refund review, identity confirmation, missing information, income tax balance, sales tax filing, employer withholding, corporation/LLET, pass-through entity withholding, property valuation, motor vehicle usage tax, collections or payment mismatch. The fastest call is usually the one where you have the exact notice in front of you.
Before calling about a letter
- Read the full letter and mark the response deadline.
- Identify the tax type and tax period.
- Find the notice number, bill number or account number.
- Gather return copies, payment confirmations and documents requested.
- Use the phone number printed on the notice if it gives a specific tax section.
- Keep copies of everything mailed, uploaded or paid.
Common notice mistakes
Common mistakes include paying under the wrong period, calling the individual income tax number for a business tax issue, ignoring MyTaxes account-access problems, sending documents without a notice number, or assuming a local property bill can be paid through a state DOR payment link.
Kentucky Local Calling Tips: Frankfort, Louisville, Lexington, Bowling Green and Northern Kentucky
The Kentucky Department of Revenue main office is in Frankfort, but many taxpayers can resolve routine refund, payment, MyTaxes and business filing questions online or by the correct tax-area phone number before visiting or mailing documents.
Frankfort taxpayers
The DOR main office address is 501 High Street, Frankfort, KY 40601. Use the tax-area contact list before visiting or mailing because many sections use different stations or P.O. boxes.
Louisville and Lexington taxpayers
For personal refunds and payments, use refund.ky.gov and epayment.ky.gov first. For business filings, confirm whether your issue belongs to MyTaxes, sales tax, withholding, corporation tax or collections.
Northern Kentucky taxpayers
Do not confuse Kentucky state DOR notices with local occupational tax, city tax, county property tax or federal IRS letters. Match the agency name and tax type before calling.
Business owners statewide
Keep FEIN, Kentucky account numbers, MyTaxes username, filing period, return type and payment confirmation available before calling. Multiple tax accounts may require multiple DOR sections.
Kentucky Department of Revenue Phone Number FAQs
These visible FAQs match the FAQPage schema included below.
What is the Kentucky Department of Revenue phone number?
The main Kentucky Department of Revenue phone number is 502-564-4581.
What is the Kentucky individual income tax phone number?
The Kentucky individual income tax phone number is 502-564-4581.
What is the Kentucky tax refund phone number?
Use refund.ky.gov first for Where’s My Refund. If you need phone help after checking online, call Kentucky DOR individual income tax support at 502-564-4581.
What is the MyTaxes Kentucky phone number?
The MyTaxes Kentucky Customer Contact Center phone number is 502-764-5555.
What can the MyTaxes Customer Contact Center help with?
The MyTaxes Customer Contact Center can help with MyTaxes navigation, password resets, browser issues and general questions about the transition to MyTaxes.
Can I change my MyTaxes username?
Kentucky DOR says usernames cannot be changed. If you want a different username, you must create a new MyTaxes account and re-link your business entities.
What is the Kentucky sales tax phone number?
The Kentucky Sales and Use Tax phone number is 502-564-5170.
What is the Kentucky consumer use tax phone number?
The Kentucky Consumer Use Tax phone number is 502-564-5170.
What is the Kentucky corporation income tax phone number?
The Kentucky Corporation Income Tax and Limited Liability Entity Tax phone number is 502-564-8139.
What is the Kentucky pass-through entity tax phone number?
The Kentucky pass-through entity tax phone number is 502-564-8139.
What is the Kentucky employer withholding phone number?
For general employer withholding assistance, call 502-564-7287. For W-2, 1099, W-2G, K-5 and W-2C compliance help, call 502-564-1900.
What is the Kentucky Department of Revenue collections phone number?
The Kentucky Department of Revenue Collections phone number is 502-564-4921.
How do I set up a Kentucky DOR payment plan?
Kentucky DOR says to call the Division of Collections at 502-564-4921 and select option 1 to set up a recurring electronic payment plan.
What is the Kentucky motor vehicle usage tax phone number?
The Kentucky Motor Vehicle Usage Tax phone number is 502-564-4455.
What is the Kentucky motor vehicle property tax phone number?
The Kentucky Motor Vehicle Property Tax phone number is 502-564-8180.
What is the Kentucky real property tax local support phone number?
The Kentucky Real Property Tax local support phone number is 502-564-8338.
What is the Kentucky inheritance tax phone number?
The Kentucky Inheritance Tax phone number is 502-564-4810.
What is the Kentucky Taxpayer Ombudsman phone number?
The Kentucky Taxpayer Ombudsman phone number is 502-564-7822.
Where is the Kentucky Department of Revenue main office?
The Kentucky Department of Revenue main office is at 501 High Street, Frankfort, Kentucky 40601.
Is this website the official Kentucky Department of Revenue website?
No. This is an independent informational guide. Use official Kentucky DOR, MyTaxes, ePayment and Kentucky.gov pages for final phone numbers, filing, payment, refund, account and legal tax decisions.
Final Recommendation: Call the Kentucky DOR Number That Matches Your Tax Area
The fastest Kentucky Department of Revenue support path is not one generic hotline for every issue. Use 502-564-4581 for the main office and individual income tax, 502-764-5555 for MyTaxes help, 502-564-5170 for sales/use tax, 502-564-8139 for corporation/LLET/pass-through entity questions, 502-564-7287 or 502-564-1900 for employer withholding, and 502-564-4921 for collections or payment plans. Verify final numbers on official Kentucky DOR pages before sharing sensitive information.
Last editorial update: June 7, 2026. Verify final phone numbers, office hours, filing requirements, payment rules and mailing instructions on official Kentucky Department of Revenue pages.