Alabama Department of Revenue Customer Service Number 2026
A practical Alabama Department of Revenue phone-number guide for taxpayers, businesses, employers, vehicle owners and tax professionals who need the correct ALDOR customer service number for individual income tax, refund status, business registration, sales and use tax, withholding, collections, motor vehicle, property tax, My Alabama Taxes, Taxpayer Advocacy and local taxpayer service centers.
Quick Answer: Alabama Department of Revenue Phone Number
The most-used Alabama Department of Revenue number for individual income tax questions is 334-242-1170, Option #1. The individual income tax refund hotline is 1-855-894-7391, and Alabama also lists a daytime refund status line at 334-309-2612. Business tax registration is 334-242-1584, sales and use tax general information is 334-242-1490, withholding tax is 334-242-1300, and Motor Vehicle Division support is 334-242-9000.
For individual taxpayers
Use 334-242-1170 Option #1 for individual income tax questions and assessments. Use 1-855-894-7391 or My Alabama Taxes for refund status.
For businesses
Use 334-242-1584 for business account registration, 334-242-1490 for sales/use tax general information and 334-242-1300 for withholding tax.
For vehicle owners
Use 334-242-9000 for Motor Vehicle Division questions. For tags, registration and local title work, use your county licensing office.
Alabama Department of Revenue Customer Service Numbers: Best Hotline by Issue
Use this table before calling. Alabama Revenue separates income tax, refund status, business registration, sales tax, withholding, motor vehicle, property tax and collections into different phone paths.
| Need | Best Alabama DOR phone number | Prepare before calling |
|---|---|---|
| Individual income tax questions | 334-242-1170 Option #1 | SSN details, tax year, return copy, notice letter, refund amount and filing confirmation. |
| Individual income tax assessments | 334-242-1170 Option #1 | Assessment number, tax year, bill, payment proof and response deadline. |
| Individual income tax refund hotline | 1-855-894-7391 | Tax year, Social Security number and expected refund information. |
| Daytime refund status line | 334-309-2612 | Refund status details and filing method. |
| Business account registration | 334-242-1584 | FEIN, legal business name, owner/officer details, tax type and start date. |
| Sales and use tax general information | 334-242-1490 | Tax account, filing period, product/service, local jurisdiction and exemption details. |
| Sales/use paperless filing information | 1-866-576-6531 | MAT account, tax type, filing period and online filing issue. |
| Withholding tax | 334-242-1300 | Employer account, payroll period, withholding return, W-2/1099 records and payment proof. |
| Corporate income tax questions | 334-242-1170 Option #6 | FEIN, tax year, return type, notice, payment records and corporate filing documents. |
| Pass-through entities | 334-242-1170 Option #6 | S-corp, partnership, fiduciary, estate or trust records, tax year and notice. |
| Business Privilege Tax | 334-242-1170 Option #8 | Entity name, FEIN, SOS/entity details, tax year and account notice. |
| Collection Services | 334-242-1220 | Collection notice, account number, assessment, payment plan records and deadline. |
| Individual billing letter compliance questions | 334-353-8096 | Most recent billing letter, assessment number, account number and payment proof. |
| Motor Vehicle Division | 334-242-9000 | VIN, title, tag, registration, lien, MLI letter or county licensing office details. |
| Property Tax | 334-242-1525 | County, parcel/property details, assessment issue and local tax office records. |
| Taxpayer Advocacy | 334-242-1055 | Prior ALDOR contact attempts, hardship details, account record and notices. |
| Report criminal tax violation | 251-344-4737 | Facts, documents, dates, names, contact information and suspected violation details. |
Alabama DOR Phone Helper: Which Number Should You Call?
Choose your issue and this tool will show the best Alabama Department of Revenue phone number, what to prepare and the official page to verify it.
Select your issue. The helper will show the best number, what to prepare and the official verification page.
Alabama Individual Income Tax Phone Number: 334-242-1170 Option #1
For Alabama individual income tax questions and individual income tax assessments, the Alabama Department of Revenue phone list shows 334-242-1170 Option #1. Use this line for PAID state return questions, ALDOR notices, assessment questions, filing issues and individual tax account support.
Call 334-242-1170 Option #1 for
- Alabama individual income tax questions.
- Individual income tax assessments.
- State return filing questions.
- Notice, letter or account mismatch questions.
- Income tax account help after checking My Alabama Taxes.
- Questions about documents requested by ALDOR.
Before calling income tax support
- Have your tax year and filing status ready.
- Have the return copy and W-2/1099 documents nearby.
- Prepare the notice or assessment number if applicable.
- Have My Alabama Taxes login or confirmation details ready.
- Know the refund or balance due amount.
- Write your issue in one clear sentence before calling.
Alabama Tax Refund Phone Number: 1-855-894-7391 and 334-309-2612
For Alabama income tax refund tracking, use My Alabama Taxes online when possible. If you do not have internet access, Alabama Revenue lists the refund hotline at 1-855-894-7391 and the daytime refund status line at 334-309-2612.
Before checking refund status
- Have the primary taxpayer’s identifying details ready.
- Know the tax year and filing method.
- Have the exact expected refund amount.
- Check whether you filed electronically or by paper.
- Look for any ALDOR letter requesting verification or more information.
- Use My Alabama Taxes first if you can access the internet.
Refund timing expectations
Alabama Revenue explains that e-filers generally can expect refunds about 8–10 weeks after the state filing acknowledgment, paper returns can take about 8–12 weeks, and first-time filers may take longer because their information must be validated and entered into ALDOR systems.
Alabama Business Tax Phone Number: Registration, Corporate, Pass-Through and Business Privilege Tax
Alabama business users should choose the phone number by tax type. Business account registration is 334-242-1584, corporate income tax and pass-through entity questions use 334-242-1170 Option #6, and Business Privilege Tax uses 334-242-1170 Option #8.
| Business issue | Best phone path | What to prepare |
|---|---|---|
| Business tax registration | 334-242-1584 | FEIN, legal name, trade name, owners/officers, location and tax types needed. |
| Corporate income tax | 334-242-1170 Option #6 | FEIN, tax year, return copy, notice and payment records. |
| Pass-through entities | 334-242-1170 Option #6 | S-corp, partnership, fiduciary, estate or trust records and filing year. |
| Business Privilege Tax | 334-242-1170 Option #8 | Entity name, FEIN, Alabama Secretary of State details and BPT notice. |
| Business & License Tax assessments | 334-242-9600 | Assessment, business license tax type, account number and tax period. |
| Motor fuels section | 334-242-9608 | Fuel tax account, filing period, license details and notice. |
| Tobacco tax section | 334-242-9627 | Tobacco tax account, NPM escrow issue, county/state tobacco tax question. |
| Tax clearance / advocacy-level problem | 334-242-1055 | Prior contacts, notices, unresolved issue and account standing records. |
Alabama Sales and Use Tax Phone Number: 334-242-1490
For Alabama sales and use tax general information, ALDOR lists 334-242-1490. For paperless filing information, ALDOR lists 1-866-576-6531. Local sales and use tax administration can vary because some localities are self-administered while others are administered by ALDOR or third-party administrators.
Call sales/use tax for
- Sales tax account questions.
- Consumer use tax and seller use tax questions.
- Lodging tax and utility gross tax questions.
- Exemption or resale certificate questions.
- Local sales/use tax filing confusion.
- My Alabama Taxes filing and payment direction.
Before calling sales/use support
- Prepare your Alabama tax account number.
- Know the filing period and tax type.
- Identify the city/county/local jurisdiction.
- Prepare invoice facts and exemption documents.
- Have MAT confirmation or error message ready.
- Check whether the locality is state-administered or self-administered.
Alabama Withholding Tax Phone Number: 334-242-1300
For Alabama withholding tax questions, ALDOR lists 334-242-1300. Employers should call with payroll records, tax period, account number, filing confirmation, W-2/1099 details and any ALDOR notice.
Withholding checklist
- Register the employer withholding account when required.
- File and pay through My Alabama Taxes when applicable.
- Keep payroll records and payment confirmations.
- Keep W-2/1099 submission details.
- Respond quickly to notices and missing-return letters.
- Use the official phone list before mailing or faxing sensitive records.
Common employer mistake
Do not call the general individual income tax line for employer withholding account questions unless the notice specifically tells you to. Withholding has its own number and may require employer account and filing-period details.
Alabama Motor Vehicle Division Phone Number: 334-242-9000
For Alabama Motor Vehicle Division support, ALDOR lists 334-242-9000. The Motor Vehicle Division issues vehicle titles, maintains vehicle records, administers Mandatory Liability Insurance, issues motor vehicle regulatory licenses, and administers IRP and IFTA programs. To register or purchase a tag, ALDOR directs vehicle owners to their local licensing office.
| Motor vehicle issue | Best path | What to prepare |
|---|---|---|
| Motor Vehicle Division general support | 334-242-9000 | VIN, title, plate, registration, lien, MLI letter and transaction details. |
| Vehicle registration / tag purchase | Local licensing office. | County, proof of insurance, title/registration, ID and payment method. |
| Title status or replacement title | MyDMV / ALDOR Motor Vehicle online services or county licensing office. | VIN, title number, owner details and lien information. |
| Mandatory Liability Insurance | Motor Vehicle Division / MyDMV support. | Insurance policy, VIN, registration, MLI notice and proof of coverage dates. |
| IRP / IFTA motor carrier issue | Motor Carrier Services path. | Fleet information, IRP/IFTA account, tax period and carrier records. |
| Local vehicle licensing office | Official vehicle licensing office list. | County name, service needed, documents and payment method. |
Alabama Revenue Collections and Billing Phone Numbers
For ALDOR Collection Services, the official phone list shows 334-242-1220. For some individual income tax billing-letter questions, ALDOR FAQ guidance tells taxpayers to contact a Revenue Compliance Officer at 334-353-8096. Always start with the phone number printed on your most recent official letter when it gives a specific contact.
Before calling collections
- Have the most recent letter in front of you.
- Find the assessment number and account number.
- Know the tax year and tax type.
- Prepare payment confirmation and bank records.
- Read the response deadline before calling.
- Mask SSN on mailed checks or money orders as ALDOR instructs.
Common collection notice reasons
Common reasons include missing returns, unpaid balance due, adjusted return, underreported income, penalty/interest, business tax account mismatch, sales/use filing issue, employer withholding mismatch or prior payment not applied to the expected period.
Alabama Taxpayer Service Centers: Local Phone Numbers and Hours
ALDOR lists regional taxpayer service centers with Monday–Friday hours, generally 8 a.m. to 5 p.m. These offices can help with taxpayer service needs, but calling the correct state division may still be faster for refund status, business account registration, sales/use tax, withholding or motor vehicle questions.
| Service center | Phone numbers | Street address |
|---|---|---|
| Auburn / Opelika | 334-887-9549 / 334-887-9885 | 1800 Samford Trace Court, Suite 100, Auburn, AL 36830 |
| Dothan | 334-793-5803 / 334-793-1488 | 121 Adris Place, Dothan, AL 36303 |
| Gadsden | 256-547-0554 / 256-547-6922 | 701 Forrest Avenue, Gadsden, AL 35901 |
| Huntsville | 256-837-2319 / 256-837-7322 | 4920 Corporate Drive, Suite H, Huntsville, AL 35805 |
| Jefferson / Shelby | 205-733-2740 / 205-733-2989 | 250 Riverchase Parkway East, 4th Floor, Hoover, AL 35244 |
| Mobile | 251-344-4737 / 251-476-5032 | 851 East I-65 Service Road South, Suite 100, Mobile, AL 36606 |
| Montgomery / Motor Vehicle | 334-242-2677 / 334-265-9887 | 2545 Taylor Road, Montgomery, AL 36117 |
| Shoals | 256-383-4631 / 256-764-2536 | 201 South Court Street, Suite 200, Florence, AL 35630 |
| Tuscaloosa | 205-759-2571 / 205-349-3780 | 1434 22nd Avenue, Tuscaloosa, AL 35401 |
Alabama Property Tax Phone Number: 334-242-1525
For Alabama Property Tax at the state Department of Revenue, the official phone list shows 334-242-1525. However, many property tax bills, exemptions and assessments are handled locally by county revenue commissioners, tax assessors or tax collectors.
Call local county office for
- Property tax bill payment.
- Homestead exemption questions.
- Local assessment and valuation questions.
- Delinquent county property tax.
- Parcel-specific questions.
Call ALDOR Property Tax for
- State property tax guidance.
- County official support questions.
- State-level property tax administration questions.
- General direction when the right local office is unclear.
- Questions specifically directed by ALDOR to Property Tax.
Alabama DOR Scam Safety: Calls, Texts, Emails and Payment Demands
Tax scams often copy the name of a real revenue agency. Before paying or sharing private information, verify the contact through the official Alabama Revenue phone list, My Alabama Taxes or the number printed on a legitimate ALDOR notice.
Red flags
- Threats of immediate arrest, jail or license loss.
- Gift card, crypto, wire or prepaid debit card payment demand.
- Text links asking for full SSN or bank data.
- Email asking for My Alabama Taxes password.
- Caller refuses to identify tax year, notice or official account issue.
- Payment page that is not an official Alabama government or MAT page.
Safer response
Do not click suspicious links. Type the official ALDOR or My Alabama Taxes address yourself, check your actual account, and call the official division number. Keep screenshots, caller ID and the message text if you need to report a suspicious contact.
Alabama Department of Revenue Phone Number FAQs
These visible FAQs match the FAQPage schema included below.
What is the Alabama Department of Revenue customer service number?
The most-used Alabama Department of Revenue number for individual income tax questions is 334-242-1170, Option #1. ALDOR also uses separate numbers for refunds, business registration, sales tax, withholding, collections and motor vehicle.
What is the Alabama individual income tax phone number?
The Alabama individual income tax phone number is 334-242-1170, Option #1.
What is the Alabama tax refund phone number?
The Alabama individual income tax refund hotline is 1-855-894-7391. Alabama also lists a daytime refund status line at 334-309-2612.
How long does an Alabama tax refund take?
Alabama Revenue says e-filers generally can expect a refund about 8–10 weeks after filing acknowledgment, paper returns can take about 8–12 weeks, and first-time filers may take longer.
What is My Alabama Taxes?
My Alabama Taxes, also called MAT, is Alabama Revenue’s online system for many tax filing, payment, account and refund status actions.
What is the Alabama business tax registration phone number?
The Alabama business account registration phone number is 334-242-1584.
What is the Alabama sales tax phone number?
For Alabama sales and use tax general information, call 334-242-1490. For paperless filing information, ALDOR lists 1-866-576-6531.
What is the Alabama withholding tax phone number?
The Alabama withholding tax phone number is 334-242-1300.
What is the Alabama corporate income tax phone number?
For Alabama corporate income tax questions, call 334-242-1170, Option #6.
What is the Alabama Business Privilege Tax phone number?
For Alabama Business Privilege Tax questions, call 334-242-1170, Option #8.
What is the Alabama Collection Services phone number?
Alabama Department of Revenue Collection Services is listed at 334-242-1220.
What number do I call for an Alabama income tax billing letter?
Some Alabama individual income tax billing-letter guidance tells taxpayers to call a Revenue Compliance Officer at 334-353-8096. Also check the number printed on your most recent official letter.
What is the Alabama Motor Vehicle Division phone number?
The Alabama Motor Vehicle Division phone number is 334-242-9000.
Does Alabama DOR handle driver licenses?
Alabama DOR handles motor vehicle titles, records, MLI, IRP and IFTA. Driver license services are generally handled through the Alabama Law Enforcement Agency, not the regular ALDOR tax phone lines.
Where do I register or buy a vehicle tag in Alabama?
ALDOR says to register or purchase a tag for a motor vehicle through the local licensing office.
What is the Alabama property tax phone number?
The Alabama Department of Revenue Property Tax phone number is 334-242-1525, but many parcel-specific bills and exemptions are handled locally by county offices.
What is the Alabama Taxpayer Advocacy phone number?
The Alabama Taxpayer Advocacy phone number is 334-242-1055.
How do I report a criminal tax violation to Alabama Revenue?
ALDOR lists 251-344-4737 to report a criminal tax violation.
What should I prepare before calling Alabama Revenue?
Prepare your tax year, notice number, account number, refund amount, My Alabama Taxes confirmation, FEIN or SSN details, VIN or title details, and a short explanation of the issue.
Is this website the official Alabama Department of Revenue website?
No. This is an independent informational guide. Use official ALDOR, My Alabama Taxes, MyDMV and Alabama government pages for final phone numbers, filing, payment, refund, vehicle and legal decisions.
Final Recommendation: Call the Alabama DOR Number That Matches Your Issue
The fastest Alabama Revenue support path is not one generic hotline. Use 334-242-1170 Option #1 for individual income tax, 1-855-894-7391 for refund status, 334-242-1584 for business registration, 334-242-1490 for sales/use tax, 334-242-1300 for withholding, 334-242-1220 for collections and 334-242-9000 for Motor Vehicle Division support. Verify final phone numbers on the official ALDOR phone list before sharing sensitive information.
Last editorial update: June 7, 2026. Verify final phone numbers, office hours, documents and payment requirements on official Alabama Department of Revenue pages.