Indiana Department of Revenue Phone Number 2026: Call Today
A practical Indiana Department of Revenue phone-number guide for taxpayers who need the right DOR customer service line, refund phone option, INTIME secure-message help, payments and billing support, individual income tax support, business tax contact, sales tax help, withholding tax phone number, legal and appeals contact, district office appointment help and Motor Carrier Services support.
Quick Answer: What Is the Indiana Department of Revenue Phone Number?
The main Indiana Department of Revenue customer service number is 317-232-2240. DOR lists this number for payments, billing, general questions, refunds and liability status, with hours generally Monday through Friday, 8 a.m. to 4:30 p.m. ET. For refund status, use INTIME first or call 317-232-2240, option 3.
Main DOR customer service
317-232-2240 is the best starting point for many Indiana DOR customer-service questions, including individual tax, sales and withholding tax, refunds, warrants, liability status, payments and district office appointment help.
Use INTIME first
DOR encourages customers to message customer service through INTIME. Secure messaging is useful for account-specific questions and can reduce phone wait time.
Motor Carrier Services
Motor Carrier Services has separate contact paths. Customer Service is 317-615-7200; IRP is 317-615-7340; OSW is 317-615-7320; FTS is 317-615-7345.
Indiana DOR Phone Number List 2026: Which Number Should You Call?
Use this table before calling. Indiana DOR publishes a contact page and a contact-by-tax-type page; choosing the right number can save a transfer.
| Need | Official phone / path | Use this for | Prepare before calling |
|---|---|---|---|
| Main customer service | 317-232-2240 | Payments, billing, general questions, refunds, liability status, individual income tax, sales tax, withholding tax and warrants. | SSN/ITIN or TID/FEIN, tax year, tax type, letter ID and short summary. |
| Refund status | 317-232-2240, option 3 | Indiana individual refund status when INTIME is not enough. | Tax year, SSN/ITIN, refund amount and filing method. |
| General questions and appeals / legal | 317-232-2100 | General legal questions, appeals and letters of findings/protests. | Notice, protest deadline, tax period and legal documents. |
| Corporate income tax | 317-232-0129 | Corporate income tax, financial institutions tax, utility receipts tax and corporate refund questions. | FEIN, corporate account, tax year, return copy and notice. |
| Sales and use tax | 317-232-2240 | Sales tax, use tax, local income tax, withholding and many customer contact issues. | TID, tax period, filing record, location, payment proof and notice. |
| Withholding tax | 317-232-2240 | Withholding tax questions, WH-1 issues, employer filing and refund questions. | FEIN/TID, payroll period, filing confirmation and employee statement details. |
| Business tax compliance | 317-232-3425 option 5 | County innkeeper’s tax, food-and-beverage tax and certain business compliance matters. | Business name, county, tax period and compliance notice. |
| Bankruptcy | 317-232-2289 | DOR bankruptcy-related contact path. | Bankruptcy case number, tax periods, legal representative and notices. |
| Letter of Good Standing / tax clearance | 317-232-5977 | Letters of Good Standing, reinstatements, worker’s compensation clearance and titles/clearances. | Business name, TID/FEIN, reason for clearance and entity details. |
| Electronic Funds Transfer | 317-232-5500 | EFT questions and some riverboat tax EFT matters. | Payment method, bank information, confirmation and tax type. |
| Tax forms order line | 317-615-2581 | Requesting select inventory of printed tax forms or tax instruction booklets. | Form name, tax year, mailing address and quantity. |
| Special taxes / tobacco / alcohol / aviation | 317-615-2710 | Aircraft license excise, tobacco, cigarette, alcoholic beverage, fireworks, pari-mutuel and selected special taxes. | License number, tax type, filing period and business details. |
| Fuel taxes | 317-615-2630 | Fuel tax, gasoline tax, marine fuel tax, prepaid sales tax and related fuel-tax refunds. | License/account number, fuel records, period and documentation. |
| Motor Carrier Services | 317-615-7200 | Motor carrier customer service, IFTA, MCS issues, UCR and motor carrier fuel tax questions. | USDOT number, IRP/IFTA account, vehicle info and filing period. |
| IRP Division | 317-615-7340 | International Registration Plan questions. | Fleet/account details, vehicle list, renewal and documents. |
| OSW Division | 317-615-7320 | Oversize/overweight permitting support. | Permit info, route, carrier details and load details. |
| FTS Division | 317-615-7345 | Fuel Tax System or fuel-tax service issues. | Account number, filing period and transaction details. |
Indiana DOR Phone Helper: Find the Right Customer Service Number
Choose your issue and this helper will show the best phone path, what to prepare and the official page to open first.
Select your issue. The helper will show the best starting phone number, what to prepare and the official link to use first.
Indiana DOR Refund Phone Number: INTIME or 317-232-2240 Option 3
For Indiana refund status, use INTIME first when possible. Indiana DOR says you can check the status of your refund on INTIME or call 317-232-2240, option 3. E-filed returns may take up to three weeks to process; paper-filed returns may take up to 12 weeks; your bank may take additional time to deposit the refund.
Before calling about a refund
- Check refund status on INTIME first.
- Have your SSN or ITIN ready.
- Have the tax year and refund amount ready.
- Know whether you filed electronically or by paper.
- Check whether you received an ID Passcode Confirmation letter.
- Wait appropriate processing time before repeated calls.
Refund delay situations
Refunds can be delayed when DOR’s system flags a compliance or fraud concern, when identity verification is required, when a return is paper-filed, when account information does not match, or when a bank deposit takes extra time after DOR sends the refund.
| Refund situation | Best action | What to prepare |
|---|---|---|
| Just e-filed | Allow up to three weeks before expecting processing to complete. | Submission confirmation and copy of return. |
| Paper-filed return | Allow up to 12 weeks for processing. | Mailing date, tracking if available and return copy. |
| Need status now | Use INTIME refund status. | Tax year, refund amount and identity information. |
| Calling by phone | Call 317-232-2240, option 3. | SSN/ITIN, refund amount and filing method. |
| Received ID Passcode letter | Complete the official verification steps before refund can finish processing. | Letter, passcode, identity details and official DOR instructions. |
INTIME Phone Help: Login, Password Reset, Secure Messages and Account Access
INTIME is the Indiana Taxpayer Information Management Engine, DOR’s e-services portal. DOR recommends using INTIME secure messaging for quick and efficient customer service. Once logged in, select “All Actions” and then “Messages” to send a secure question.
Use INTIME for
- Secure messages to DOR customer service.
- Indiana refund status.
- Individual income tax payments.
- Business tax filing and payment.
- Payment plan enrollment.
- Estimated payments and non-bill payments.
- Checking payment or submission status.
- Tax lien balance lookup.
Before calling about INTIME login
- Use “Forgot Name or User Password” under the login button.
- Check spam or junk folders for reset emails.
- Confirm you are using the official INTIME portal.
- Keep email access and authentication method ready.
- Write down the exact error message.
- Call DOR Customer Service at 317-232-2240 if recovery does not work.
Indiana DOR Business Tax Phone Number: Sales, Withholding, Corporate, Compliance and Closing Accounts
Indiana businesses use DOR for many tax accounts, including sales and use tax, withholding tax, corporate income tax, financial institutions tax, utility receipts tax, county innkeeper’s tax, food-and-beverage tax, fuel taxes and special taxes. INTIME is often the best first step for filing, payment and secure account messages.
| Business topic | Phone / path | Best use |
|---|---|---|
| Sales and use tax | 317-232-2240 | Sales tax filing, payment, account questions and customer contact support. |
| Withholding tax | 317-232-2240 | Withholding filing, WH-1 questions, employer issues and refund questions. |
| Corporate income tax | 317-232-0129 | Corporate tax account, corporate refund and corporate filing questions. |
| Business compliance | 317-232-3425 option 5 | County innkeeper’s tax, food-and-beverage tax and certain compliance issues. |
| Letter of Good Standing | 317-232-5977 | Good standing, reinstatement and tax clearance questions. |
| Closing a business account | INTIME or 317-232-2240 | Closing tax accounts and avoiding future estimated bills. |
| EFT | 317-232-5500 | Electronic funds transfer questions. |
| Special taxes | 317-615-2710 or 317-615-2630 depending on tax type | Tobacco, fuel, gasoline, alcohol, aviation and special-tax questions. |
Business callers should prepare
- Legal business name and FEIN/TID.
- INTIME account access if available.
- Tax type and filing period.
- Notice, bill, warrant or letter ID.
- Payment confirmation and bank record.
- Sales, payroll or corporate return records.
Common business mistake
Closing a business with the Secretary of State or another agency does not automatically close every DOR tax account. Use INTIME or DOR’s official closing-business process so DOR does not continue sending estimated tax bills.
Indiana DOR Payments, Billing, Warrant and Liability Status Phone Help
DOR lists 317-232-2240 for payments, billing, general questions, refunds and liability status. DOR also recommends INTIME for payments, payment plan enrollment, estimated payments and other transactions available 24/7.
Use INTIME when you need to
- Pay an Indiana tax bill online.
- Make an individual return or extension payment without logging in.
- Make a payment while logged in.
- Set up a payment plan.
- Make estimated payments.
- Check payment or submission status.
- Check a tax lien balance with warrant information.
If mailing a payment
DOR payment guidance says checks and money orders should be made payable to the Indiana Department of Revenue and mailed to Indiana Department of Revenue, P.O. Box 595, Indianapolis, IN 46206-0595. Include your tax identification number or Social Security number and Letter ID to help DOR apply the payment.
Indiana DOR Appeals, Protests, Legal Questions and Letters of Findings Phone Number
For general questions and appeals, Indiana DOR lists 317-232-2100, Monday through Friday, 8 a.m. to 4:30 p.m. ET. The same contact-by-tax-type page lists Letters of Findings and Protests under Legal at 317-232-2100.
Call legal/appeals when the issue involves
- Formal protest or appeal questions.
- Letters of Findings.
- Legal division correspondence.
- Estate, inheritance or generation-skipping transfer tax questions.
- Policy or legal tax interpretation questions.
- Deadlines that appear in a notice or assessment.
Prepare before calling 317-232-2100
- Taxpayer name and identification number.
- Tax type and tax period.
- Notice, assessment or Letter of Findings.
- Protest deadline and filing method.
- Supporting documents and written argument.
- Representative authorization if someone else is calling.
Indiana DOR Motor Carrier Services Phone Number: MCS, IRP, OSW, IFTA and FTS
Motor Carrier Services is separate from regular DOR district-office help. Indiana DOR appointment guidance says all motor carrier-related services are only available at the Motor Carrier Services location at 7811 Milhouse Rd, Suite M, Indianapolis, IN 46241. Appointments are required to open new IRP, IFTA, OSOW or IOA Passenger and Household Goods accounts.
| Motor carrier issue | Phone | Use this for |
|---|---|---|
| MCS Customer Service | 317-615-7200 | General motor carrier customer service and appointment assistance. |
| IRP Division | 317-615-7340 | International Registration Plan account questions. |
| OSW Division | 317-615-7320 | Oversize/overweight permit questions. |
| FTS Division | 317-615-7345 | Fuel tax system related support. |
| IFTA / UCR / USDOT-related tax questions | 317-615-7200 | Motor carrier tax accounts and related DOR services. |
Indiana DOR District Office Phone Help, Appointments and Walk-In Service
For most questions, DOR recommends messaging customer service through INTIME. DOR district-office pages also say customer centers in Indianapolis, Merrillville and Clarksville are open for walk-in service from 8 a.m. to 4:30 p.m., local time, Monday through Friday, while other offices are appointment-only. You may call Customer Service at 317-232-2240 for help.
Before visiting a district office
- Check if your local office is walk-in or appointment-only.
- Schedule an appointment online when required.
- Allow extra security time for Indiana Government Center North.
- Bring photo ID, tax notice, return copy and payment record.
- Do not visit a district office for Motor Carrier Services.
- Use INTIME secure messaging when the issue can be solved online.
Printed form warning
DOR’s appointment page notes that if you need a printed Tax Instruction Booklet, you can contact DOR at 317-615-2581, Monday through Friday, 8 a.m. to 4:30 p.m. ET, or email the official publication request address shown by DOR.
Indiana DOR vs Wrong Agency: When Not to Call the DOR Phone Number
Some Indiana questions sound like DOR issues but belong to a different state or federal agency. Use this table before waiting on hold.
| Your issue | Likely correct office | Why |
|---|---|---|
| Federal IRS refund, transcript, EIN or federal notice | IRS | Indiana DOR cannot access federal IRS account records. |
| Unemployment tax or unemployment benefits | Indiana Department of Workforce Development | DOR’s contact-by-tax-type page lists unemployment tax under Workforce Development. |
| Property tax | Department of Local Government Finance or county officials | DOR’s contact-by-tax-type page lists property tax outside DOR. |
| County motor vehicle excise surtax | Indiana Bureau of Motor Vehicles | Vehicle-related local taxes and BMV matters may not be handled by DOR customer service. |
| Business entity formation | Indiana Secretary of State / INBiz | DOR handles tax accounts, not entity formation records. |
| Driver license or vehicle title | Indiana BMV | DOR is not the main driver license or title agency. |
| Local permit or local license | City/county office | DOR tax registration does not replace local permits. |
Before You Call Indiana DOR: Documents, Timing and Security Checklist
A successful DOR call depends on preparation. Have verification information ready and use official DOR pages to avoid scams.
Prepare this before calling
- Full legal name and current mailing address.
- SSN/ITIN for individual tax or FEIN/TID for business tax.
- Tax year, tax type and filing period.
- DOR notice, Letter ID, warrant number or assessment reference.
- INTIME username/email if calling about login.
- Refund amount and filing method for refund calls.
- Payment confirmation and bank record for billing calls.
- Representative authorization if someone else is calling.
Call strategy
- Use INTIME secure messaging first for account-specific questions.
- Call during 8 a.m.–4:30 p.m. ET when phone support is open.
- Write your question in one or two sentences.
- Keep a note of the date, time and phone number called.
- Ask which office handles the issue if transferred.
- Save confirmation numbers and representative guidance.
Indiana DOR Scam Check: Verify a Letter, Call, Email or Text Before Paying
Indiana DOR warns taxpayers to be cautious with suspicious calls, emails and payment demands. If you are unsure about a letter, email, call or other communication, contact DOR Customer Service through INTIME or at 317-232-2240 during normal business hours.
Red flags
- Threats of arrest, immigration action or license revocation.
- Pressure to pay immediately by gift card, crypto or wire.
- Links or attachments from unknown senders.
- Requests for your INTIME password or verification code.
- Caller refuses to let you verify with DOR directly.
- Vague account details with no tax year, letter ID or tax type.
Safe verification path
Open INTIME by typing the official address yourself or use the official DOR contact page. Do not use a phone number from a suspicious email or text. When in doubt, contact DOR Customer Service at 317-232-2240.
Official Indiana DOR Contact Sources and Safe Links
Use these official pages for final confirmation before sharing sensitive information, making a payment, checking a refund, responding to a notice or scheduling an appointment.
Why official links matter
Tax calls often require sensitive identity, payment and account details. Use Indiana DOR pages and INTIME rather than links from random texts, emails, ads or unofficial websites.
What to bookmark
Bookmark DOR Contact Us, INTIME, Where’s My Refund, Contact by Tax Type, Payments & Billing, District Offices and Motor Carrier Services if you manage multiple Indiana tax issues.
Indiana Department of Revenue Phone Number FAQs
Visible FAQs below match the FAQPage schema included at the end of this article.
What is the Indiana Department of Revenue phone number?
The main Indiana DOR customer service number is 317-232-2240.
What are Indiana DOR phone hours?
Most Indiana DOR phone contacts are available Monday through Friday, 8 a.m. to 4:30 p.m. ET.
What number do I call for Indiana refund status?
Use INTIME to check refund status online or call 317-232-2240, option 3.
How long does an Indiana refund take?
Indiana DOR says e-filed returns may take up to three weeks to process, while paper-filed returns may take up to 12 weeks. Bank deposit time may add extra days.
What is the Indiana DOR INTIME portal?
INTIME is the Indiana Taxpayer Information Management Engine, DOR’s e-services portal for tax account actions, payments, refund status and secure messages.
How do I contact Indiana DOR through INTIME?
Log in to INTIME, select “All Actions,” then use the “Messages” section to send a secure message to DOR customer service.
What should I do if I forgot my INTIME username or password?
Use “Forgot Name or User Password” under the INTIME login button and check spam folders for reset emails before calling DOR.
What is the Indiana DOR sales tax phone number?
Indiana DOR lists Sales & Use Tax customer service with 317-232-2240.
What is the Indiana DOR withholding tax phone number?
Indiana DOR lists Withholding Tax customer service with 317-232-2240.
What is the Indiana DOR corporate income tax phone number?
Indiana DOR lists Corporate Income Tax customer contact with 317-232-0129.
What is the Indiana DOR appeals phone number?
Indiana DOR lists General Questions & Appeals and Letters of Findings/Protests with 317-232-2100.
What is the Indiana DOR bankruptcy phone number?
Indiana DOR lists bankruptcy with 317-232-2289.
What is the Indiana DOR Letter of Good Standing phone number?
Indiana DOR lists Letters of Good Standing, reinstatements and related clearances with 317-232-5977.
What is the Indiana DOR tax forms order line?
DOR lists the tax forms order line as 317-615-2581.
What is the Indiana Motor Carrier Services phone number?
Indiana DOR Motor Carrier Services customer service is 317-615-7200.
What is the Indiana IRP phone number?
The Indiana Motor Carrier Services IRP Division phone number is 317-615-7340.
What is the Indiana oversize/overweight permit phone number?
The Indiana OSW Division phone number is 317-615-7320.
Can I visit an Indiana DOR district office?
Yes, but some offices are appointment-only. DOR customer centers in Indianapolis, Merrillville and Clarksville offer walk-in service during listed hours; check the official district office page before visiting.
Can district offices process motor carrier services?
No. DOR says district offices cannot process motor carrier services. Motor carrier services are handled at the Motor Carrier Services location.
Can Indiana DOR help with IRS federal tax questions?
No. Federal refunds, federal transcripts, federal notices and EIN issues generally belong to the IRS, not Indiana DOR.
Can Indiana DOR help with property tax?
Property tax is generally not administered by DOR. DOR’s contact-by-tax-type page lists property tax under the Department of Local Government Finance.
What should I prepare before calling Indiana DOR?
Prepare your SSN/ITIN or FEIN/TID, tax type, tax year or period, Letter ID, notice, refund amount, payment confirmation and a short summary of the issue.
How do I verify a suspicious Indiana DOR call or letter?
Contact DOR Customer Service through INTIME or call 317-232-2240 using the official DOR contact page, not a phone number from a suspicious message.
Is this website the official Indiana DOR website?
No. This is an independent informational guide. Use official Indiana DOR and INTIME pages for filing, payments, refunds, account access and legal tax decisions.
Final Recommendation: Start With 317-232-2240, Then Use the Right Indiana DOR Phone Path
For most Indiana Department of Revenue phone questions, start with 317-232-2240 or use INTIME secure messaging. For refund status, use INTIME or call 317-232-2240, option 3. For legal appeals, use 317-232-2100. For corporate income tax, use 317-232-0129. For Motor Carrier Services, use 317-615-7200. Always verify final phone numbers and instructions on official Indiana DOR pages before sharing sensitive information or making payments.
Last editorial update: June 7, 2026. Verify final phone numbers, office hours, account instructions and legal tax details on official Indiana DOR and INTIME pages.