Oregon Department of Revenue Customer Service Number 2026
A direct phone-number guide for people searching “Oregon Department of Revenue phone number.” Use this page to find the correct Oregon DOR general customer service number, personal income tax phone, Revenue Online account help, refund call timing, business and corporate tax support, collections numbers, payment plan help, payroll withholding support, CAT phone number, property tax contacts and regional office appointment rules.
Quick Answer: Oregon Department of Revenue Customer Service Number
The main Oregon Department of Revenue customer service numbers are 503-378-4988 and 800-356-4222. These numbers are used for general contact, personal income tax, Revenue Online account assistance, refund questions when the refund tool tells you to contact the agency, and many taxpayer service questions.
Main DOR phone
Call 503-378-4988 or 800-356-4222 for general Oregon DOR taxpayer help.
Phone hours
Phone hours are Monday through Friday, 7:30 a.m. to 5 p.m. Phone lines are closed from 9 a.m. to 11 a.m. Thursdays and on holidays.
Revenue Online
Use Revenue Online to check refund status, view tax records, make payments, upload documents, view letters and send or receive messages.
Oregon DOR Main Customer Service Number, Hours, Fax and Email
Start here if you are unsure which Oregon DOR number you need. The general contact number and personal income tax number are the same main customer service route.
| Contact item | Direct answer | Best use |
|---|---|---|
| Main customer service phone | 503-378-4988 or 800-356-4222 | General DOR help, personal income tax, Revenue Online account help and many refund questions. |
| Phone hours | Monday–Friday, 7:30 a.m. to 5 p.m. | Phone lines are closed from 9 a.m. to 11 a.m. Thursdays and on holidays. |
| TTY | Oregon DOR accepts all relay calls. | Use relay service if needed for accessible telephone communication. |
| Spanish assistance | Asistencia disponible en español. | Ask for Spanish assistance when connected. |
| Fax | 503-945-8738 | Use only when the official form, notice or DOR representative instructs you to fax. |
| questions.dor@dor.oregon.gov | Use for general questions; do not include confidential information in ordinary email. | |
| Salem headquarters | 955 Center St NE, Salem, OR 97301-2555 | Use the official regional office or mailing address page before visiting or mailing documents. |
Oregon Department of Revenue Phone Directory 2026
Use this directory to avoid waiting on the wrong line. Some programs share the main number, while collections, business debt, CAT, withholding, property tax and specialty taxes use direct numbers.
| Need | Phone number | Phone hours / best use |
|---|---|---|
| General contact | 503-378-4988 or 800-356-4222 | Monday–Friday 7:30 a.m.–5 p.m.; closed 9–11 a.m. Thursdays and holidays. |
| Personal Income Tax | 503-378-4988 or 800-356-4222 | Refund, OR-40 questions, letters, Revenue Online individual account help. |
| Revenue Online account assistance | 503-378-4988 or 800-356-4222 | Login, messages, account access, document upload and letter viewing support. |
| Individuals owing tax / payment plan | 503-945-8200 | Individual tax debt, payment plans and hardship-related payment questions. |
| Businesses owing tax | 503-945-8100 | Business tax debt and collection account questions. |
| Other Agency Accounts | 503-945-8199 or 877-222-2346 | Debt collected by DOR for another agency. |
| Business and corporate tax | 503-378-4988 | Corporation, business tax and tax-law routing questions. |
| Corporate Activity Tax | 503-945-8005 | CAT questions; hours generally 8 a.m.–4 p.m.; closed 10–11 a.m. Wednesdays. |
| Withholding and payroll tax | 503-945-8091 | Payroll withholding, transit tax and employer technical questions. |
| EFT payment help | 503-947-2017 | Electronic funds transfer help line; hours generally 7 a.m.–4 p.m. |
| Tax professionals | 503-947-3541 | Practitioner assistance; hours generally 8 a.m.–12 p.m. and 1–5 p.m.; closed 9–11 a.m. Thursdays. |
| Property tax deferral | 503-945-8348 or 800-356-4222 | Senior and disabled property tax deferral questions. |
| Property taxation | 503-945-8278 | State-appraised industrial, utility valuation and property-return questions. |
| Tax exemptions, calculation or local budgeting | 503-945-8293 | Property tax exemption, tax calculation and local budgeting topics. |
| Cigarette and tobacco tax | 503-947-2560 | Cigarette and tobacco tax support; tip line also exists for enforcement issues. |
| Fraud/tobacco tip line | 503-947-2106 or 866-840-2740 | Cigarette and tobacco tax tip line. |
| Marijuana tax | 503-947-2597 | Marijuana tax questions. |
| Transit tax technical questions | 503-945-8091 | Oregon DOR Business Division technical questions for transit tax. |
Oregon DOR Phone Helper: Which Number Should You Call?
Choose your situation and this helper points you to the best Oregon DOR customer service number or official online path. It does not collect personal data.
Select what you need. The helper will show the phone number, what to prepare and the common call mistake to avoid.
Oregon DOR Refund Phone Number: When To Call and When To Use the Tool
For Oregon refund questions, start with Revenue Online or the official “Where’s My Refund?” tool. Oregon DOR says to wait two weeks after filing before checking refund status. Most automated-processing refunds are received within two weeks, while some manually processed returns can take much longer.
Use the refund tool first when
- You recently filed an Oregon return.
- You need a quick refund-status check without calling.
- You know your Social Security Number or ITIN.
- You know your filing status.
- You know the exact refund amount from the return.
- You want to avoid busy phone lines from February through June.
Call Oregon DOR about refund only when
- Your refund status has not changed in more than 20 weeks.
- You are unable to create a Revenue Online account.
- The Where’s My Refund tool tells you to contact the agency.
- You received a letter requesting action or verification.
- You need help with a lost refund check that is at least 30 days old.
Revenue Online Phone Help: Login, Refund, Payments, Uploads and Letters
Revenue Online is Oregon DOR’s main online account system. Use it to access refund status, tax records, payments, returns, document uploads, letters and secure messages.
| Revenue Online need | Best phone / route | What to prepare |
|---|---|---|
| Account assistance | 503-378-4988 or 800-356-4222 | Username, account type, tax year, letter ID and issue summary. |
| Refund status | Use Revenue Online or the Where’s My Refund tool first. | SSN/ITIN, filing status and exact refund amount. |
| Upload documents | Sign in to Revenue Online and use document upload if available for your case. | Letter ID, tax year, PDF/image documents and taxpayer details. |
| View letters | Use Revenue Online account access. | Login credentials and verification access. |
| Send and receive messages | Use secure Revenue Online messages when appropriate. | Tax type, tax year, account details and concise question. |
Oregon DOR Collections Phone Numbers: Payment Plans, Tax Debt and OAA Debt
If you owe Oregon tax or received a collections letter, call the collection number that matches your account type. Oregon DOR offers payment plans up to 36 months through Revenue Online when eligible.
| Collection issue | Phone number | Best use |
|---|---|---|
| Individuals owing tax | 503-945-8200 | Individual tax debt, payment plans, hardship-related payment questions. |
| Businesses owing tax | 503-945-8100 | Business tax debt, business collection notices and payment plans. |
| Collection phone hours | Monday–Friday, 7:15 a.m. to 5:15 p.m. | Closed on holidays; Spanish assistance is available. |
| Other Agency Accounts | 503-945-8199 or 877-222-2346 | Debt DOR collects for another agency. |
| Payment plan online | Revenue Online | Set up a payment plan online when eligible. |
| More than 36 months needed | Revenue Online plus Statement of Financial Condition process | Use official instructions if you need longer than 36 months. |
Oregon Business Tax Customer Service: Corporate, Payroll, Transit, W-2 and iWire
Business callers should identify the exact Oregon tax type before dialing. Corporation tax, payroll withholding, transit self-employment tax, W-2 electronic filing, CAT and debt collection can use different contacts.
Prepare before calling business support
- Federal EIN and legal business name.
- Oregon account number, if available.
- Tax type: corporation, withholding, transit, CAT, iWire or other.
- Filing period and return confirmation.
- Notice or letter ID.
- Payment confirmation, bank record or voucher copy.
Common business phone routes
- Business and corporate tax: 503-378-4988.
- Withholding and payroll tax: 503-945-8091.
- Corporate Activity Tax: 503-945-8005.
- Business debt: 503-945-8100.
- Tax professional help: 503-947-3541.
- Electronic Funds Transfer: 503-947-2017.
Oregon Corporate Activity Tax Phone Number: 503-945-8005
For Oregon Corporate Activity Tax questions, call 503-945-8005. Oregon’s CAT applies to business entities with Oregon commercial activity and uses separate thresholds for exclusion, registration, filing and payment.
| CAT item | Direct answer | Call preparation |
|---|---|---|
| CAT phone | 503-945-8005 | Have business name, FEIN, tax year and Oregon commercial activity details ready. |
| CAT hours | 8 a.m. to 4 p.m. Monday–Friday | Phone lines are closed 10–11 a.m. Wednesdays and on holidays. |
| CAT email | OSBP.help.dor@dor.oregon.gov | Do not include confidential details in ordinary email. |
| Registration threshold | $750,000+ Oregon commercial activity | Register when official CAT rules require it. |
| Filing/payment threshold | More than $1 million taxable Oregon commercial activity | Review CAT filing instructions, e-file vendor rules and payment due dates. |
Oregon Withholding and Payroll Tax Phone Number: 503-945-8091
For withholding and payroll tax questions, call 503-945-8091. This route is useful for payroll withholding, transit tax technical questions and employer-related Oregon payroll filing issues.
Call withholding support for
- Oregon payroll withholding questions.
- Transit tax technical questions.
- Employer payroll tax account questions.
- W-2 or withholding filing issues.
- Combined payroll tax report confusion.
- Filing period or payment mismatch questions.
Prepare before calling
- Business name and FEIN.
- Oregon account number.
- Payroll period and filing period.
- W-2, iWire or withholding details.
- Notice or letter ID.
- Payment confirmation or deposit record.
Oregon Property Tax Phone Help: DOR vs County Assessor or Tax Collector
Oregon DOR handles some state-level property tax programs, state-appraised industrial or utility property and property tax deferral support. Ordinary property tax bills, values and local payments often involve county offices.
| Property tax issue | Phone / route | Best use |
|---|---|---|
| Property tax deferral | 503-945-8348 or 800-356-4222 | Senior and disabled property tax deferral questions. |
| State-appraised industrial or utility valuation | 503-945-8278 | State-appraised industrial, utility valuation or property returns. |
| Property valuation or property returns | 503-945-8278 | DOR property taxation support. |
| Tax exemptions, calculation or local budgeting | 503-945-8293 | State-level property tax exemption and local-budgeting questions. |
| Regular county property tax bill | County tax collector or treasurer | Local billing and payment questions. |
| Regular property value appeal or assessment | County assessor or local board process | Local valuation questions and local appeal deadlines. |
Oregon DOR Office Visit and Appointment Phone Help
The Revenue Building in Salem and Oregon DOR regional field offices are open to the general public. Oregon DOR says no appointment is necessary, but appointments are appreciated. You can schedule an appointment online or call 800-356-4222 toll-free.
Bring these before visiting
- Photo ID if identity or account access is involved.
- Tax notice, letter ID or bill.
- Tax year and return copy.
- Revenue Online account details if relevant.
- Payment confirmation or bank record.
- Power of attorney if representing another taxpayer.
Confirm before traveling
- Regional office availability.
- Holiday closures.
- Whether your issue can be solved through Revenue Online.
- Whether a county office is better for property tax.
- Whether a collection or payment-plan issue needs a direct collections number.
Oregon DOR Call Checklist: What To Prepare Before Dialing
Having the right details ready can reduce call time and prevent a second call.
For individual taxpayers
- Social Security Number or ITIN.
- Tax year and filing status.
- Copy of your Oregon return.
- Exact refund amount if calling about a refund.
- Letter ID, notice or bill.
- Revenue Online username if the issue is login-related.
- Payment confirmation if calling about a payment.
For businesses and representatives
- Business legal name and FEIN.
- Oregon account number.
- Tax type and filing period.
- Notice, letter ID or account message.
- Filed return confirmation.
- Payment date, amount and confirmation number.
- Authorization or power of attorney when representing someone else.
Oregon DOR Phone Scam Safety: Verify Before You Pay or Share Data
Tax phone scams can imitate state agencies. Use official Oregon DOR phone numbers and Revenue Online before sharing sensitive details or making a payment.
| Suspicious sign | Safer response | Official route |
|---|---|---|
| Caller demands immediate payment by gift card, crypto or wire transfer. | Do not pay. Hang up and verify through official Oregon DOR contact pages. | Call 503-378-4988 or 800-356-4222. |
| Text message gives a shortened payment link. | Do not click. Type the official Oregon DOR or Revenue Online address yourself. | Use Revenue Online or the official contact page. |
| Caller asks for full SSN and bank details before explaining the issue. | Ask for the letter ID or account reason, then verify separately. | Check Revenue Online or call the published number. |
| Caller threatens arrest unless you pay immediately. | Treat it as suspicious. Verify with official DOR channels. | Use the official DOR contact page or your written notice. |
Official Oregon DOR Sources Used for Phone and Contact Details
Use these official sources for final phone numbers, office availability, refund status, Revenue Online, payment plans, mailing addresses and program-specific contact details.
Oregon Department of Revenue Phone Number FAQs
Visible FAQs below match the FAQPage schema included at the end of this article.
What is the Oregon Department of Revenue phone number?
The main Oregon Department of Revenue phone numbers are 503-378-4988 and 800-356-4222.
What are Oregon DOR customer service hours?
Oregon DOR phone hours are Monday through Friday, 7:30 a.m. to 5 p.m. Phone lines are closed from 9 a.m. to 11 a.m. Thursdays and on holidays.
What is the Oregon DOR personal income tax phone number?
The personal income tax phone number is 503-378-4988 or 800-356-4222.
What is the Oregon Revenue Online account assistance phone number?
For Revenue Online account assistance, call 503-378-4988 or 800-356-4222.
What is the Oregon DOR refund phone number?
For Oregon refund help, use Where’s My Refund first. If the tool tells you to contact DOR or your status has not changed in more than 20 weeks, call 503-378-4988 or 800-356-4222.
When should I check my Oregon refund status?
Oregon DOR says to wait two weeks after filing before checking refund status.
What information do I need to check Oregon refund status?
You need your Social Security Number or ITIN, filing status, and the exact refund amount from your Oregon return.
What is the Oregon DOR payment plan phone number for individuals?
For individuals owing tax or payment plan questions, call 503-945-8200.
What is the Oregon DOR collections phone number for businesses?
For businesses owing tax, call 503-945-8100.
What is the Oregon Other Agency Accounts phone number?
For Other Agency Accounts, call 503-945-8199 or 877-222-2346.
What is the Oregon Corporate Activity Tax phone number?
The Oregon Corporate Activity Tax phone number is 503-945-8005.
What is the Oregon withholding and payroll tax phone number?
The Oregon withholding and payroll tax phone number is 503-945-8091.
What is the Oregon EFT payment help phone number?
The Oregon EFT help phone line is 503-947-2017.
What is the Oregon tax professional assistance phone number?
The Oregon tax professional and practitioner assistance phone number is 503-947-3541.
What is the Oregon property tax deferral phone number?
The Oregon property tax deferral phone number is 503-945-8348 or 800-356-4222.
What is the Oregon property taxation phone number?
For property taxation and state-appraised property questions, call 503-945-8278.
Does Oregon DOR accept relay calls?
Yes. Oregon DOR says it accepts all relay calls.
Does Oregon DOR provide Spanish assistance?
Yes. Oregon DOR states that assistance is available in Spanish.
What is the Oregon Department of Revenue address?
The Oregon Department of Revenue address shown on the official site is 955 Center St NE, Salem, OR 97301-2555.
Is this website the official Oregon Department of Revenue website?
No. This is an independent informational guide. Use official Oregon DOR and Revenue Online pages for final phone, filing, payment, refund, account and legal tax decisions.
Final Recommendation: Call the Right Oregon DOR Number First
For most Oregon Department of Revenue customer service questions, call 503-378-4988 or 800-356-4222. For individual payment plans, call 503-945-8200. For business tax debt, call 503-945-8100. For Corporate Activity Tax, call 503-945-8005. For withholding and payroll tax, call 503-945-8091. Use Revenue Online and Where’s My Refund before calling about refund status.
Last editorial update: June 7, 2026. Verify final phone, refund, payment, mailing, appointment and legal tax details on official Oregon Department of Revenue pages.